I Didn't Receive My Email to Reset My Password for Myne Together

Created by Fiona Hall, Modified on Fri, 16 Feb at 11:36 AM by Fiona Hall

If you're expecting a password reset email from us and it hasn't arrived in your inbox, there could be several reasons. Here are some steps you can take to troubleshoot the issue:

Check Spam or Junk Folder: Sometimes, emails can be incorrectly marked as spam. Please check your spam or junk folder to see if the email was redirected there by mistake.
Review Email Server Issues: Occasionally, email servers might encounter problems, either on our end or yours, which could delay or prevent email delivery.
Verify Email Quota: If your email inbox is full, new messages cannot be delivered. Make sure you have space in your inbox by deleting any unnecessary emails.
Consider Network Problems: General network issues can sometimes disrupt the transmission of emails. Ensure your network connection is stable.
Check for Typos: Make sure that the email address associated with your Myne Together App account is correct and doesn't contain any typos.
Wait a Few Minutes: Sometimes, there can be a slight delay in sending. Wait a few minutes, and then check your inbox again.

If after taking these steps you still haven't received the reset email, please reach out to our support team. Provide them with your account details, and they will assist you in resetting your password so you can regain access to your account. We are committed to resolving any issues promptly to ensure you have a seamless experience with Myne.